Leaving ChiroTouch? A Chiropractor’s Step-by-Step Guide to Switching to Turncloud

At a Glance

What should a chiropractic practice do before leaving ChiroTouch for Turncloud?

Start by reviewing your ChiroTouch agreement, including its annual contract, renewal commitment, cancellation notice requirements, and data-export terms. Then plan your export, archive historical records that will not be migrated, and schedule your Turncloud go-live date before access to the old system ends.

Switching your chiropractic EHR does not have to become a giant project. With a clear handoff plan, you can move the information your team needs for daily work while safely preserving the rest for reference.

If you are leaving ChiroTouch, the timing matters. ChiroTouch currently presents its software through Start, Grow, and Scale packages on its official pricing page. Your own agreement may also include an annual contract and annual renewal commitment, plus provider-based costs and optional add-ons.

That means the best time to plan is not the week before your renewal date.

It is earlier.

Step 1: Find your ChiroTouch contract end date

Before you compare systems or pick a go-live date, pull out your current ChiroTouch agreement.

Look for:

• Contract start and end date
• Annual renewal language
• Required notice period for non-renewal
• Any early termination terms
• Data-export rights
• How long you can access the system after the contract ends
• Whether billing, texting, payments, forms, or other add-ons renew separately

ChiroTouch describes its platform and package options on its pricing page. The page also lists optional services such as billing tools, clearinghouse access, payments, and patient engagement features.

Your contract is the source of truth for your practice.

Do not assume that turning off an automatic payment cancels the agreement. Put the important dates on your calendar, and request written confirmation from ChiroTouch when you submit your non-renewal notice.

A simple email can ask:

“Please confirm our contract end date, renewal status, required notice period, final access date, and the complete process for exporting our practice data.”

That written record can save you a lot of back-and-forth later.

Step 2: Compare the real cost of staying

A software price is more than the number on the first line of an invoice.

When you review ChiroTouch, include the full structure:

• Base platform cost
• Per-provider charges
• Costs for additional locations or providers
• Billing or clearinghouse add-ons
• Texting and patient engagement costs
• Payment-related charges
• Any services that renew annually

Competitors often charge per-provider fees and add numerous add-on costs. That can make the monthly total grow as your office adds doctors, staff, services, or locations.

By contrast, Turncloud is $99/month flat for an all-in-one, cloud-based chiropractic EHR. The model includes unlimited doctors and providers in the same office, along with core tools for notes, scheduling, billing, patient intake, texting, and practice management.

That predictable structure is especially helpful when you are planning a transition. You can budget around one affordable monthly rate instead of rebuilding your estimate every time your team changes.

Step 3: Ask ChiroTouch for a complete export

Once you know your dates, contact ChiroTouch support and ask exactly what they can export.

Request answers to these questions:

1. What patient data is included?
2. Are insurance details included?
3. Are group and member IDs included?
4. Are patient and insurance balances included?
5. Is employer information included?
6. Can you export SOAP notes and charts?
7. Can you export attachments and scanned documents?
8. Can you export past appointment history?
9. Can you export full billing ledgers?
10. What file formats will you receive?
11. How long will the export remain available?
12. Will your office have access after the contract ends?

Ask for the response in writing.

Also, save the original export files exactly as you receive them. Do not edit, rename, or reorganize the only copy. Make a working copy for review and keep the original in a secure location.

Step 4: Know what Turncloud migrates

This is the part where clear expectations make the move much easier.

Turncloud migrates:

• Patient demographics
• Insurance details
• Insurance group IDs
• Insurance member IDs
• Insurance balances
• Patient balances
• Employer information

Turncloud does not migrate:

• Visit history
• SOAP notes or charts
• Attachments
• Past appointment history
• Full billing ledgers

That does not mean those records disappear.

It means your practice needs to export and archive them from ChiroTouch. This is an important distinction, and it gives you a clean way to separate active operational data from historical reference material.

Step 5: Build a simple archive for historical records

Think of your archive as your practice’s digital filing cabinet.

Before your ChiroTouch access ends, export and organize:

• SOAP notes and clinical charts
• Visit history
• Past appointment reports
• Attachments and scanned documents
• Imaging files, where applicable
• Full billing ledgers
• Payment and adjustment reports
• Claims history
• Any reports your accountant or billing team may need

PDF is often useful for long-term viewing because it is easy to open and share. For financial reports, keep the original spreadsheet or CSV format when available, too.

Use a consistent folder structure, such as:

Chiropractic Records Archive  
├── Patient Charts  
├── Attachments and Imaging  
├── Appointment History  
├── Billing Ledgers  
├── Claims and Payments  
└── Export Documentation  

If possible, keep one encrypted copy on a secure external drive and another in a secure cloud storage location. Limit access to the people who need it.

You should also document:

• The date the export was created
• The software it came from
• The file formats included
• The person who verified the files
• Where the archive is stored

Retention requirements vary by state and situation. Your office should confirm its record-retention responsibilities with qualified legal, compliance, or professional advisers.

Step 6: Decide what becomes active in Turncloud

Migration is a good time to clean up your active patient list.

Create three lists:

Active patients

These are the patients your team needs to work with right away. Confirm their demographics, insurance information, balances, and employer details before go-live.

Inactive patients

These patients may not need to be loaded into your daily workflow. You can keep their historical information in your ChiroTouch archive, depending on your office policies and retention requirements.

Patients with open balances

Review these carefully before the transition. Confirm the balance in your old system, identify whether it belongs to the patient or insurer, and verify the balance after migration.

Step 7: Choose a practical go-live date

The smoothest transitions usually have a clear cutover point.

For example:

• ChiroTouch handles activity through Friday
• Turncloud begins new activity on Monday
• Your team knows which system to use for new appointments, balances, and patient updates

Work with the Turncloud team to choose a date that fits your billing cycle and appointment schedule.

Avoid switching in the middle of a confusing billing period unless you have a specific reason. A clean cutoff makes it easier to know where new information belongs.

Keep your archived ChiroTouch files available for reference. You do not need to keep using the old platform for day-to-day work, but your staff may need historical records during the early weeks after launch.

Step 8: Review the migrated data before launch

Before your first day in Turncloud, review a sample of migrated records.

Check:

• Patient names and contact details
• Birth dates and addresses
• Insurance company information
• Group and member IDs
• Patient balances
• Insurance balances
• Employer information
• Duplicate records
• Missing fields

Choose a few different types of patients for your review:

• Cash patients
• Insurance patients
• Patients with balances
• Patients with employer information
• Long-term patients
• Recently active patients

This is where a migration becomes more than a file transfer. You are confirming that the information supports your actual front-desk and billing workflows.

Data migration generally includes planning, extraction, loading, and post-migration validation. That final review is worth your time. It helps catch small issues before they become front-desk problems.

Step 9: Train your team around the new workflow

Your team does not need a week-long software boot camp.

Turncloud is built around a minimalist, intuitive design, so most offices can learn the core workflow without a user manual. The platform is cloud-based, which means your team can work from anywhere with an internet connection.

Start with the tasks your staff performs every day:

• Find a patient
• Update demographics
• Schedule an appointment
• Send a reminder or text
• Review a balance
• Enter a charge
• Complete documentation
• Run a billing report

Turncloud is optimized around key chiropractic office workflows, which supports a faster implementation. You also have friendly, live-person U.S.-based support when questions come up.

Step 10: Close out ChiroTouch carefully

After your Turncloud launch:

• Confirm your final ChiroTouch invoice
• Save your cancellation confirmation
• Verify that automatic renewal is disabled
• Confirm the date your access ends
• Test your archived files
• Store your export documentation
• Update your internal records

Do not delete your archive just because the migration is complete. Turncloud becomes your active system, while the archive preserves historical information that was outside the migration scope.

That is the simpler, better approach: move the information you need to run today’s office, and preserve the rest in an organized way.

Ready to leave ChiroTouch?

Switching from ChiroTouch to Turncloud takes planning, but it does not have to be overwhelming.

Start with your contract. Get the export details in writing. Archive the historical records Turncloud does not migrate. Then move your active patient, insurance, balance, and employer information into a cloud-based system with a flat, affordable monthly rate.

Turncloud has more than 30 years of chiropractic software development experience behind it, with automatic backups, offline storage options, no repetitive computer purchases, and support for growing and multi-location practices.

Schedule a friendly Turncloud demo and talk through your ChiroTouch transition with a real person.